Veterans Crisis Line: Dial 988 then Press 1  |  Text 838255

For Referring Providers & Families

Admissions & Referrals

Our admissions team is committed to making the referral process as efficient and collaborative as possible. We will work with you to ensure every person receives timely, individualized review.

Admissions Team

Contact Our Team

Founder & CEO

Thomas Hennessy

Founder & Chief Executive Officer

Admissions

Serveen Johnson

Director of Marketing & Business Development

Outreach

Scott Cothran

Community Outreach Liaison

Veterans Crisis Line

988 then Press 1

Text 838255 · VeteransCrisisLine.net · 24/7

You are not alone.

Step by Step

Our Referral Process

1

Submit Referral

Provide demographic information and any available supporting documentation. Submit to Admissions@SineCerabhs.com.

2

Clinical Review

The Clinical Director reviews all clinical documentation provided.

3

Medical Review

Medical staff review medical stability and determine whether additional information is required.

4

Team Evaluation

The multidisciplinary Treatment Team evaluates the referral to determine whether the applicant meets admission criteria.

5

Decision & Notification

The referring provider is notified of the decision: Approved, Pending Additional Information, or Declined with recommendations.

Submit completed referral packets to Admissions@SineCerabhs.com
Our Commitment: Every referral receives an individualized review from our multidisciplinary admissions team. Our goal is to provide timely admission decisions while ensuring each individual receives care in the most appropriate treatment setting.

Accepted Referral Sources

Who May Refer

Hospitals & Emergency Departments
Psychiatric Hospitals
Behavioral Health Providers
Primary Care Providers
Psychiatrists & Psychiatric NPs
Licensed Therapists
Employee Assistance Programs (EAPs)
Veterans Affairs (VA)
TRICARE Case Managers
Community Care Network Providers
Police Departments
Sheriff's Offices
Fire Departments
EMS Agencies
Military Commands
Self-Referrals
Family Members (with client consent)

Referral Packet

Documentation Needed

Demographic & referral information
Psychiatric evaluation
Psychosocial assessment
History & physical / medical clearance
Current medication list
Recent progress notes
Insurance card (front & back), if applicable
We understand all information may not be available immediately. Please submit what you can — we will work collectively with you to obtain anything else needed.

Eligibility

Admission Criteria

18 years of age or older
Requires residential behavioral health treatment
Medically stable
Psychiatrically appropriate for residential level of care
Willing to participate in treatment
Able to safely engage in individual, group, and wellness programming

Insurance & Payment

Financial Information

SineCera is actively pursuing TRICARE and commercial insurance contracts. Until complete, private pay and approved scholarship opportunities may be available.

We accept private pay and will consider single case agreements.

Start the Conversation

Request More Information

Whether you're seeking help for yourself or a loved one, or you're a provider making a referral — share a few details and our admissions team will reach out to you.

Your information is kept confidential. For emergencies, call 911 or the Veterans Crisis Line at 988 (Press 1).

1104 Old Charlotte Road, White Bluff, TN 37187

Anticipated opening November 2026 · Pending licensing and final operational readiness

Veterans Crisis Line

Dial 988 then Press 1

Text 838255  ·  Chat at VeteransCrisisLine.net  ·  Available 24/7. You are not alone.

SINECERA
BEHAVIORAL HEALTH SERVICES

"Not all wounds are visible. At SineCera, healing begins with hope."

BUILT ON TRUTH, HEALING & HOPE

Quick Links

Contact

1104 Old Charlotte Road
White Bluff, TN 37187

Anticipated Opening

November 2026

White Bluff, Tennessee

© 2026 SineCera Behavioral Health Services · White Bluff, TN · SineCeraBHS.com
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